Live, Work & Play in Whitehouse

Utilities 

Billing & Payment Procedures

Water meters are read mid-month (approximately the 15th of each month). Bills are mailed by the last working day of the month, and are due by the 10th of the month by close of business at 4:30 p.m. After the due date a late fee of $15.00 or 10% of the billed services, whichever is greater, is assessed giving the customer approximately ten days (20th of the month) to pay their water bill before it is disconnected. The $50.00 service charge will be applied to a utility bill whether or not utility service has been disconnected (A $50.00 service charge also applies to Walnut Grove Water customers). Postmark dates are not accepted as date of payment.

To pay your water bill online or sign up for e-billing click here. To sign up for bank draft download the form from above and return that to the water department.

An NSF fee is charged for all returned checks and/or bank drafts. Returned checks and bank drafts may also cause water to be disconnected and re-connect fee will be charged.

All disconnect requests must be in writing. Please fill out the disconnect form and return it to our office as soon as possible. Of your $200.00 deposit, $50.00 is non refundable (connection fees) and $150.00 is refundable and will be applied to your final bill. Any amount due back to you will be sent to the forwarding address that you have provided. Please allow approximately 30 days for processing.

Click here to view current water rates and Click here to view the ordinance.


FREQUENTLY ASKED QUESTIONS


  1. What are your business hours and phone number? We are open from 8:30 a.m. until 4:30 p.m. Monday through Friday, except for holidays. The phone number is (903)839-4914 Option 1.
  2. How can I check my balance or make a payment? You may access your balance anytime at www.whitehousetx.org or by contacting City Hall during business hours at (903)839-4914 Option 1. Payments may be made online, in person, through the drive-thru or drop slot, or also through bank draft.
  3. When is my water meter read and the bill due? Water meters are read mid-month (approximately the 15th of each month). Bills are mailed by the last working day of the month, and are due by the 10th of the month by close of business at 4:30 p.m. After the due date a late fee of $15.00 or 10% of the billed services, whichever is greater, is assessed giving the customer approximately ten days (20th of the month) to pay their water bill before it is disconnected. The $50.00 service charge will be applied to a utility bill whether or not utility service has been disconnected (A $50.00 service charge also applies to Walnut Grove Water customers). Postmark dates are not accepted as date of payment. To sign up for e-bill/e-late notice visit www.whitehousetx.org.
  4. When is my garbage and recycle picked up? Garbage and recycle pickup is once per week. Wednesday is recycle day. Please visit www.whitehousetx.org to review the map for your designated trash collection day collection or call for assistance with your address. All waste must be bagged and placed inside the cart. Carts must be placed at the curb no later than 7:00 a.m. on service day.
  5. How do I schedule a bulk item pickup? Republic Services will provide bulk items curbside collection 1st and 3rd Saturdays each month for all areas of the city. Collection will include up to 2 bulk items ( sofas, mattresses, etc.). Bundles should be securely tied. Leaves should be dry and securely bagged. 12 bag limit per pick up day on leaves. Please call (903) 586-1449 to schedule pickup.
  6. Where can I find my Annual Water Quality Report? To view your Annual Water Quality Report visit www.whitehousetx.org/current-ccr/

Utility Department

Kristin Sanford


Telephone: 903-839-4914, Option # 1

Fax: 903-839-4915

After Hours: 903-245-8274

Email: Click to email

Mailing Address:

P. O. Box 776
Whitehouse, TX 75791

Physical Address:

101 A Bascom Road
Whitehouse, TX 75791

Administrative Hours: 8:30 a.m. - 4:30 p.m.

Closed Saturday and Sunday