Live, Work & Play in Whitehouse


Billing & Payment Procedures

Water meters are read mid-month (approximately the 15th of each month). Bills are mailed by the last working day of the month, and are due by the 10th of the month by close of business at 4:30 p.m.. All bills not paid by the 10th of the month are charged a late fee of 10% of billed services, and all bills not paid in full by the 20th of the month by close of business at 4:30 p.m. are subject for disconnect and an additional charge of $50.00 will be charged.

To pay your water bill online or sign up for e-billing click here. To sign up for bank draft download the form from above and return that to the water department.

An NSF fee is charged for all returned checks and/or bank drafts. Returned checks and bank drafts may also cause water to be disconnected and re-connect fee will be charged.

All disconnect requests must be in writing. Please fill out the disconnect form and return it to our office as soon as possible. Of your $200.00 deposit, $50.00 is non refundable (connection fees) and $150.00 is refundable and will be applied to your final bill. Any amount due back to you will be sent to the forwarding address that you have provided. Please allow approximately 30 days for processing.

Click here to view current water rates.

Click the title of the item to download the corresponding document.

Utility Department

Kristin Sanford

Telephone: 903-839-4914, Option # 1

Fax: 903-839-4915

After Hours: 903-245-8274

Email: Click to email

Mailing Address:

P. O. Box 776
Whitehouse, TX 75791

Physical Address:

101 A Bascom Road
Whitehouse, TX 75791

Administrative Hours: 8:30 a.m. - 4:30 p.m.

Closed Saturday and Sunday